FREQUENTLY ASKED QUESTIONS

What type of oil should I be using in my home heating?
The majority of domestic boilers use kerosene (also known as paraffin/home heating oil/28 second oil). However some older or larger systems use gasoil (also know as red diesel/35 second oil). If you are unsure of which type of oil your heating system or range uses, please do not hesitate to contact a member of the team via the website or by phone.

What is the minimum amount of fuel I can order?
The minimum amount of oil you can order is 500 litres. The price will decrease for every additional 100 litres.

Where can I get a new tank?
We can provide you with a new tank. Click here for listings.

How can I pay for my oil delivery?
Once your oil has been delivered, you will receive an invoice by post or email, according to your preference. You will then be required to pay within 30 days. You can pay any one of the following ways-

- cash

- cheque

- pay online with credit or debit card

- pay over the phone with credit or debit card

- monthly payment scheme

When can I expect to receive my delivery?
We try to deliver all orders as soon as possible, usually the next day or one thereafter. However if you order before midday it is not uncommon to receive a same day delivery, especially for regular customers who find themselves short of oil.

How can I open an account?
If you are interested in opening a new account please phone the office and speak to a member of staff. New customers will be required to pay for their first order prior to delivery.